COVID-19 Frequently Asked Questions and Updates

Delivery


IMPORTANT UPDATE:

Our warehouse is experiencing a high volume of orders and working with skeleton staff in order to comply with social distancing, which may result in a slight delay in the processing and shipping orders.

Due to the evolving global COVID-19 situation and local delivery restrictions across many countries, courier lead times may be impacted. For the latest information, please visit https://www.parcelforce.com/service-updates.

For information on shipping and returns, please see delivery and returns page.


Orders

Is dryrobe still open? 

Yes, but we are operating with reduced staff levels throughout the businesses. Our staff are working from home where possible.

Can I still place an order on the dryrobe website?

Yes, you are still able to place an order. At present we are still able to ship. Our warehouse is operating with added safety and hygiene precautions. For the safety of the staff, there is a reduced team operating at the warehouse, so please be aware that there may be a small delay in getting your parcel sent to you. Courier companies may also incur delays.

Can I order a custom or limited edition dryrobe?

At the moment we are only able to ship standard, non-customised dryrobes. You can order limited edition dryrobes through the website, but please be aware that these are made to order, and we are not able to produce these currently. If you have an enquiry for a custom dryrobe please email georgie@dryrobe.com who will be in touch once we are back to full staff to discuss your requirement.

Will my shipment be affected due to current lockdown restrictions?

Due to the evolving global COVID-19 situation and local delivery restrictions across many countries, courier lead times may be impacted. For the latest information, please visit https://www.parcelforce.com/service-updates.

Can I order for Next Day Delivery?

We’re very sorry but due to minimal staff working to fulfil your orders and couriers being unable to meet the next day services, we are currently not able to offer Next Day Delivery.


Returns

I have an order I need to return, but I’m unable to get out to post it due to the current restrictions on movement, can I return it at a later date?  

If you need to return an item and you are concerned about going over the 28 day return period because you are unable to get out to a post office due to current restrictions, please email the Customer Service team on hello@dryrobe.com as soon as possible with your order number and details and a member of the team will be happy to advise.

 

Customer Service

I need help with something that isn’t answered here, can I speak to someone in the dryrobe Customer Service Team?

Yes, our dedicated customer service team is still working. Please email us on hello@dryrobe.com, or use the live chat function on the website between 9am and 5pm Monday - Thursday, and 9am - 4pm on Fridays.

 

Message for the dryrobe community

There’s nothing we enjoy more than getting out there and immersing ourselves in nature, but given the evolving COVID-19 health situation we’re all going to have to adapt and sacrifice doing some of the things we love for the greater good.

The health and safety of our staff, ambassadors and customers is the number one priority right now, which is why we are operating a reduced team and staff will be working remotely where possible, until further notice.

Social distancing doesn’t mean social disconnection though. Whilst we won’t be in the office to take your calls we are still here for you, providing support over email on hello@dryrobe.com and through live chat at dryrobe.com during business hours.

Our website and online store are open and we are still active across all of our social channels.

Take care of yourself and your loved ones, follow government advice and look after those in your community who need it the most.

Much love,

The dryrobe family

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