Delivery and Returns Information:
We offer free UK delivery and free trackable returns through ReBOUND.
For other countries, subsidised delivery and returns are available. Delivery costs are calculated at checkout. Trackable returns available through ReBOUND. Please register your return in the ReBOUND portal to see which return options and fees are available to you.
Shipping to countries in the European Union is no longer available from dryrobe.com. To order, please head to eu.dryrobe.com or de.dryrobe.com for fast shipping from our Netherlands warehouse. Simply click the flag on the top menu and select European Union or Deutschland.
We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery.
We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed from the 1st November can be returned up to the 31st January 2023, in case it wasn’t quite right.
Please select your country from the drop-down list:
Depending on your country, our courier service may also contact you with a request for personal identification.
If you have any queries, please get in touch with our Customer Service Team and we’ll get back to you as soon as we can.
For more information, please see our Delivery and Returns page.
Can I cancel or amend my order once it's placed?
It is not possible to amend an order once it has been placed.
When will I receive my delivery?
This depends on where you're based, when you placed your order and which delivery service you chose at checkout. For full delivery information please see our designated Delivery & Returns page.
Do I have to pay for shipping?
We offer free standard UK delivery as standard on all orders, which is a typical delivery time of 3-5 working days, but due to current covid-related circumstances, there may be a slight delay in the processing and shipping orders. International shipments costs vary.
For full delivery information please see our designated Delivery & Returns page.
Are returns free?
Yes, if you are in the Uk or Ireland. We offer subsidised to other overseas locations Further information is on our Delivery and Returns page.
Do you offer exchanges?
We do not offer exchanges as prices vary between styles and sizes. However, you may return an item for a refund using the returns slip from the original parcel and we will issue a refund so you can place a new order for the preferred item. It is your choice whether you re-order straight away or wait until you've received your refund before placing the new order.
What is the dryrobe® performance guarantee?
At dryrobe we are proud of our products and have tested them to their limits, ensuring they meet the highest possible standard. If you are not satisfied with the quality of your purchase we want to help. Under the dryrobe Performance Guarantee, we will repair or refund products due to defects in workmanship and/or materials within a year of purchase.
The dryrobe Performance Guarantee covers the original owner (with proof of purchase). Products damaged through accident, improper care or negligence, normal wear and tear or the natural breakdown of materials is excluded from the guarantee. Damage due to wear and tear can be repaired at a reasonable charge (at our discretion).
Red Bull Neptune Steps dryrobe Advance
The Red Bull Neptune Steps dryrobe Advance is no longer available to purchase
Due to popular demand, we're excited to bring you the limited edition Red Bull Neptune Steps dryrobe.
As one of the toughest swimming challenges out there, you have to be prepared for the unique conditions Neptune Steps will throw at you.