Returns

We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.

We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed from the 1st November can be returned up to the 31st January 2025, in case it wasn’t quite right.

Last order dates for delivery in time for Christmas:

  • UK - Friday 20th December by 2pm
  • EU Standard Shipping - Monday 16th December by 2pm
  • EU Express Shipping - Thursday 19th December by 2pm
  • Rest of World - Friday 13th December by 2pm
  1. Please fill in and enclose the returns form. This is required in case the delivery label becomes unreadable in transit.
  2. When you're ready to return, select 'create a return'.
  3. Enter your order number and delivery postcode/email address then choose the items to return.
  4. Choose your most convenient return method. Print your personalised return label or generate a QR code to scan in store.
  5. Return your parcel at your nearest drop-off point or arrange a collection from your chosen courier (where service is offered).

We are currently streamlining our returns process to make it easier to send products back to us from wherever you are in the world. 

Please follow the instructions below to make sure you’re returning products correctly to avoid any delay in your return being processed.

For UK orders Click here

For any international orders Click here

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