We understand that you may wish to swap your item for a different size or colour. Whilst we don't offer direct exchanges, please return the item to us and we will issue a refund to your original payment method.

If you’d like a different size, colour or item, you'll need to place a new order via the dryrobe® website. It is your choice whether you reorder straight away, or wait until you have received your refund before placing the new order.

To return an item please head to our Returns page.

In the unlikely event you have received a defective product, please get in touch with our Customer Service Team with the following information:

• Select 'Product' as the contact reason
• Your order number
• Which item is damaged/faulty
• A description of the fault/damage
• Photographic evidence

If your parcel has been damaged upon delivery, please take a photograph and send it straight to our Customer Service Team. All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the Customer Service Team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.

Please do not return any damaged goods unless advised by a member of our Customer Service Team, it may result in a slower resolution time.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact our Customer Service Team.