Returns
We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.
- Please fill in and enclose the returns form. This is required in case the delivery label becomes unreadable in transit.
- When you're ready to return, select 'create a return'.
- Enter your order number and delivery postcode/email address then choose the items to return.
- Choose your most convenient return method. Print your personalised return label or generate a QR code to scan in store.
- Return your parcel at your nearest drop-off point or arrange a collection from your chosen courier (where service is offered).
We are currently streamlining our returns process to make it easier to send products back to us from wherever you are in the world.
Please follow the instructions below to make sure you’re returning products correctly to avoid any delay in your return being processed.
If your order number starts with ‘DR’ Click here
If your order number starts with ‘DREU’ Click here
For any orders shipping outside the UK and placed after 20th February 2024 Click here