dryrobeterritory

Returns

Received a faulty item?+
Received the wrong item? +
Exchanges +

Need to return an item?

We understand that many of your orders over the next few weeks will be Christmas gifts, so any orders placed from the 1st November can be returned up to the 31st January 2023, in case it wasn’t quite right.

We hope that you are happy with your purchase, but understand if you need to return a product back to us. To return an item please follow the instructions below.

  1. Please fill in and enclose the returns form. This is required in case the delivery label becomes unreadable in transit. You can download a replacement returns form here.
  2. When you're ready to return, select 'create a return'.
  3. Enter your order number and delivery postcode/email address then choose the items to return.
  4. Choose your most convenient return method. Print your personalised return label or generate a QR code to scan in store.
  5. Return your parcel at your nearest drop-off point or arrange a collection from your chosen courier (where service is offered).

Important: Please do not add items from other orders to your return. Different orders must be separately registered and separately parcelled.

Create a returnTrack your return
Returns policy +
Faulty or damaged products +

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