Delivery and Returns

Delivery

Orders placed before 2pm on Monday-Friday will be dispatched on the same day. 

Orders placed after 2pm will be dispatched the next working day.

Delivery costs are calculated at checkout - please enter your postcode into the shipping rates calculator.

FREE UK STANDARD DELIVERY ON ORDERS OVER £30.

UK Standard Delivery
Royal Mail Recorded Delivery (signature required, 2-3 working days).
Only available for orders under 750g. Orders above 750g are sent via next day courier.

UK Next Day Delivery
Next day courier is available at an additional cost.
UK orders placed before 2pm Monday-Thursday are delivered next working day (signature required).
Northern Ireland, Channel Islands and Scottish Highlands - 2 working days.
This service is not available during UK Bank holidays.

European
Royal Mail International Signed - 2-5 working days.

International
Royal Mail International Signed - 2-5 working days.
USA & Canada are delivered via courier - 1-2 working days.

International delivery costs are calculated at checkout. The delivery cost does not include customs duty, local taxes and handling charges.

Please be aware orders outside the EU may be subject to customs inspection which could delay delivery.

If you have any queries, please use Live Chat or call us on 01271 817890 (Monday-Friday, 9am-4pm). Outside of office hours, please email us at hello@dryrobe.com and we’ll get back to you as soon as we can.

For all bulk orders and trade enquiries please contact orders@dryrobe.com or call 01271 817890 (Monday-Friday, 9am-4pm).

 

Returns

We hope that you are happy with your purchase from us but understand if you need to return your items.  We can offer a refund on items returned in an unworn condition with the tags intact within 28 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in a non-sellable condition will not be accepted. Refunds exclude shipping costs.

Please ensure that you return the items to us folded and in their original packaging. We recommend that items are returned to us using a trackable, signed-for, delivery service and that you insure your return for the value of the product.

If you have received an item from dryrobe® as a gift, you may return it for an exchange or gift card only. Please state this clearly when returning.

 

Please send your returns to the below address:

dryrobe® Returns

Carrier Direct Marketing

Westacott Road

Barnstaple

Devon

EX32 8AW

United Kingdom

 

We aim to process exchanges and returns as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.

Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account, once a refund has been made.

Embroidered dryrobes are not returnable unless faulty.

International Returns

Any customs duties, local sales taxes and handling charges are non refundable.

Exchanges

dryrobe® currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.

Faulty or damaged

In the unlikely event you have received a defective item, please contact us immediately by email hello@dryrobe.com with the following information:  

  • Your order number.
  • Which item is damaged/faulty.
  • A description.
  • Photographic evidence.
If your parcel has been damaged upon delivery, please take a photograph and send it straight to customer services hello@dryrobe.com


All claims for parcels arriving damaged must be made within 7 days of the delivery date.  

Unless proof of damage has been verified by a member of the customer service team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified immediately.

Please do not return any damaged goods unless advised by a member of our customer service team, it may result in a slower resolution time.

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.  


None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us hello@dryrobe.com

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