Frequently Asked Questions
On this page you'll find the most commonly asked questions. If you still have a question, please pick up a live chat or email us at email@example.com.
Can I cancel or amend my order once it's placed?
It is not possible to amend an order once it has been placed. We can sometimes cancel an order so you can place a new one, but we can only do this if your order has not yet been sent to the warehouse for fulfilment. Please telephone the office on 01271 817890 or pick up a live chat during office hours should you need to cancel an order before it is released to the warehouse.
When will I receive my delivery?
This depends on where you're based, when you placed your order and which delivery service you chose at checkout. For full delivery information please see our designated Delivery & Returns page.
Do I have to pay for shipping?
We offer free standard UK delivery as standard on all orders, which is a typical delivery time of 2-3 working days. We also offer a next working day delivery for UK addresses at an additional cost. International shipments costs vary.
For full delivery information please see our designated Delivery & Returns page.
Are returns free?
If you need to send an item back to us, you will need to cover the cost of the shipment. However, if you are based in the UK and you place a new order with dryrobe® we will reimburse you for the cost of posting the original order back to us. For the return shipment reimbursment cost, please send proof of postage along with your new order number to firstname.lastname@example.org.
Do you offer exchanges?
We do not offer exchanges as prices vary between styles and sizes. However, you may return an item for a refund using the returns slip from the original parcel and we will issue a refund so you can place a new order for the preferred item. It is your choice whether you re-order straight away or wait until you've received your refund before placing the new order.
Can I get my dryrobe embroidered?
Traditionally our embroidery service is offered to teams, clubs, schools and other such organisations. If you would like a quotation for a custom dryrobe please email email@example.com with your organisations logo, or see our custom page for more information.
Can I embroider my dryrobe® myself or through my local embroidery company?
Yes, the dryrobe® has a hidden access zip under the right arm inside so it is possible to get between the outer shell and the fleece lining. Please make sure your local embroidery company only embroider the outer shell and apply a waterproof backing to the embroidery.
We are not able to offer a refund on any customised garments unless they are faulty.
How long will it take to customise my dryrobe®?
Custom dryrobe® orders typically take between 2-3 weeks.
What size should I get?
Our sizing guide page offers useful information, including a handy size finder tool. You can find that here.
If in doubt, please contact the customer service team on firstname.lastname@example.org or pick up a live chat during office ours, with your height, measurements and what you will be using your dryrobe® for, and a member of the friendly team will be happy to advise you.
What style should I get?
Our short sleeve is the original design which is ideal for having your hands free and makes pulling your arms inside to get changed a little quicker. If your primary use is for wearing whilst standing in the cold for long periods of time, for example, when spectating sport or after cold water swimming, the long sleeve will provide added warmth. If you are unsure which style would be best suited to your needs, please get in touch with customer service on email@example.com or see our how to choose your style page.
Do you offer any discounts?
We don't do any general sales or discounts at any time of the year as we believe in the value of our product as a quality investment piece of kit, but we can offer 10% off if you are a student, serving member of the armed forces, NHS or emergency services staff on presentation of valid ID.
Can I get a discount for a bulk order?
Yes, we can offer bulk discounts when purchasing more than one dryrobe®. Please email the team on firstname.lastname@example.org or open a live chat with your desired quantity of units.
Do you sell a dryrobe® for kids?
Yes, we now have a children’s range both for dryrobe® Advance and Towel dryrobe. Check out our Kids Collection here.
How do I become an ambassador?
We love working with dedicated athletes, teams, clubs and outdoor adventurers across many different sports. The application window for our 2020 ambassadors program has closed. We really do appreciate the hundreds of applications we received for 2020. Unfortunately, not everyone that applied could be an ambassador this year. Applications to become a dryrobe® ambassador for 2021 will open on 1st September 2020, and close on 30th September 2020. Please check back on our website to download an application form during this time. Keep doing what you love!
I want to try a dryrobe® on, where is my nearest stockist?
If you would like to find your nearest stockist, please contact our customer service team at email@example.com with your location or pick up a live chat during office hours.
What is the dryrobe® performance guarantee?
At dryrobe we are proud of our products and have tested them to their limits, ensuring they meet the highest possible standard. If you are not satisfied with the quality of your purchase we want to help. Under the dryrobe Performance Guarantee, we will repair or refund products due to defects in workmanship and/or materials within a year of purchase.
The dryrobe Performance Guarantee covers the original owner (with proof of purchase). Products damaged through accident, improper care or negligence, normal wear and tear or the natural breakdown of materials is excluded from the guarantee. Damage due to wear and tear can be repaired at a reasonable charge (at our discretion). For any questions on the dryrobe Performance Guarantee, please email firstname.lastname@example.org, or call us on +44 (0) 1271 817890.
Why are some colours more expensive than others?
No colour is more expensive than any other colour, however prices do differ between the long sleeve and short sleeve design, and prices can also vary between sizes.
How do I wash my dryrobe®?
For advice on caring for your dryrobe®, please see our care instructions page.
Is the dryrobe® advance fully waterproof?
Yes, the dryrobe® advance is 100% waterproof and 100% windproof.
I think my zip is faulty
The YKK® Zip is a chunky two-way reversible zip, which means you can operate it with your arms either inside or outside. You can also partially unzip it from the bottom to allow more movement if needed for: changing, walking, sitting or driving. There’s also an easy to grab, branded pull tag too.
The zip has two sliders. To operate the zip properly, first make sure the lower silder is fully at bottom of the zip. You will then need to seat the upper slider into the top of the lower slider. Finally, insert the zip (insert pin) from the opposite side and pull the upper slider up.
To open more of the lower section to make changing, walking, sitting or driving easier pull the bottom slider up.
To open the dryrobe® fully, both sliders must be moved to the bottom of the zip. Find our handy video here. If you are still experiencing difficulties please contact customer service team.
I can’t seem to find the colour I want in the size and style I would like. What should I do?
We don't make every size in every colourway. The long sleeve has a wider range of colour options compared to the short sleeve. If you select the dryrobe® style you would like on our website, this will reveal the range of colours and available sizes.
Will the car seat cover fit my XL van/ swivel chair/ captain seats?
Our car seat covers usually do fit captain seats and swivel chairs, the covers fit quite snug around the base as they are elasticated and have velcro straps too.