Question 1

Is my product covered by the Dryrobe® Performance Guarantee?

Accepted Answer

Resale:The Dryrobe® Performance Guarantee does not cover products sold from our Resale range. All pre-loved products can be returned for a full refund within 30 days. Faulty items can be returned within 30 days. Rework: At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!It covers Dryrobe® Rework products for three years, from the date of purchase.

Question 2

Is my product covered by the Dryrobe® Performance Guarantee?

Accepted Answer

Resale:The Dryrobe® Performance Guarantee does not cover products sold from our Resale range. All pre-loved products can be returned for a full refund within 30 days. Faulty items can be returned within 30 days. Rework: At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!It covers Dryrobe® Rework products for three years, from the date of purchase.

Question 3

What is different about the product?

Accepted Answer

Resale:The product is new or near-new and may have been briefly tried on, ex-display, used on a photoshoot or returned with minor cosmetic marks. However, it is fully functional and adventure-ready. All faults are clearly photographed above.

Question 4

What is different about the product?

Accepted Answer

Resale (current products):The product is new or near-new and may have been briefly tried on, ex-display, used on a photoshoot or returned with minor cosmetic marks. However, it is fully functional and adventure-ready. All faults are clearly photographed above. Rework:This changing robe is brand new, but has been reworked using fabric offcuts from across the Dryrobe® Advance range that would have otherwise been discarded. By doing this, we are helping to minimise the amount of material waste we produce. It is fully functional and ready for any adventure.

Question 5

How will the product be packaged?

Accepted Answer

It ships in the same packaging as any other Dryrobe® product.

Question 6

How will the product be packaged?

Accepted Answer

It ships in the same packaging as the other products in the Advance collection.

Question 7

Are returns free?

Accepted Answer

We offer free trackable returns if you are in UK, Canada, the Republic of Ireland Germany, Austria, France and Sweden. We offer subsidised returns to other locations, find out more on our Delivery and Returns page.

Question 8

Can I go into the water wearing my Dryrobe® Tech-Lite?

Accepted Answer

A Dryrobe® Tech-Lite is ideal for use out of the water. Be aware that falling into water while wearing a Dryrobe® change robe would present a serious risk of drowning, even for the strongest of swimmers. We do not recommend or encourage you to use your Dryrobe® Tech-Lite while on the water.Check out some great water safety advice from our partners the RNLI.Have fun, stay warm and play safe.

Question 9

Can I cancel or amend my order once it's placed?

Accepted Answer

It is not possible to amend an order once it has been placed.

Question 10