dryrobe Performance Guarantee
At dryrobe®, we test our products to their limits, ensuring they meet the highest possible standard. We’re so sure of their quality and durability that we back everything we make with the dryrobe® Performance Guarantee.
What does the dryrobe® Performance Guarantee cover?
The dryrobe® Performance Guarantee covers one year from the date of purchase from dryrobe.com. Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials within a year of purchase, so you can keep getting out there and doing the things you love!
What happens once I’ve sent my product back?
Once you’ve got in touch with our Customer Service Team, we’ll arrange with you the process of sending it back and being replaced. If we can’t replace the item because it is customised or out of stock, we will try to repair it.
Products that get sent back to us that can be repaired will be fixed and then either donated to our Warmth Project partners or resold at a dryrobe® seconds sale to help raise money for some of the incredible charities we support.
What isn’t covered by the dryrobe® Performance Guarantee cover?
Any accidental damage, improper care or negligence, normal wear and tear or the natural breakdown of materials are excluded from the guarantee. However, we’d encourage you to get in touch with us as we’re usually able to help! We are happy to advise you on how to fix damaged products and will have a range of solutions available for (most) problems.
What if my product is outside of this period? Do you offer a repair service?
If your product is outside of the guarantee, we can still help! Please contact us as we can offer advice on how you can carry out a repair, or we may be able to repair it for a small fee.
For example, if the front zip of a dryrobe® Advance needs replacing, we can send one out for £10 so you, or a local seamster, can replace it. Alternatively, you can send us your dryrobe® Advance, and we can replace the zip for £30.
How do I get in touch?
Email our Customer Service Team at email@example.com with your dryrobe® order number (starting DR) and your problem with your product. If you can’t find your order number please still contact us any you have about the order (name, email, address etc.), and we should be able to find you on our system.