Question 1

Is my product covered by the Dryrobe® Performance Guarantee?

Accepted Answer

Resale:The Dryrobe® Performance Guarantee does not cover products sold from our Resale range. All pre-loved products can be returned for a full refund within 30 days. Faulty items can be returned within 30 days. Rework: At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!It covers Dryrobe® Rework products for three years, from the date of purchase.

Question 2

Is my product covered by the Dryrobe® Performance Guarantee?

Accepted Answer

Resale:The Dryrobe® Performance Guarantee does not cover products sold from our Resale range. All pre-loved products can be returned for a full refund within 30 days. Faulty items can be returned within 30 days. Rework: At Dryobe®, we believe in buying less, buying better. That’s why, since the beginning, every product we’ve produced has been made with high-quality materials and has been built to last. We’re so sure of the durability of our products that we back them with Dryrobe® Performance Guarantee.Under this guarantee, we will replace products free of charge due to defects in workmanship and/or materials so you can keep getting out there and doing the things you love!It covers Dryrobe® Rework products for three years, from the date of purchase.

Question 3

What is different about the product?

Accepted Answer

Resale:The product is new or near-new and may have been briefly tried on, ex-display, used on a photoshoot or returned with minor cosmetic marks. However, it is fully functional and adventure-ready. All faults are clearly photographed above.

Question 4

What is different about the product?

Accepted Answer

Resale (current products):The product is new or near-new and may have been briefly tried on, ex-display, used on a photoshoot or returned with minor cosmetic marks. However, it is fully functional and adventure-ready. All faults are clearly photographed above. Rework:This changing robe is brand new, but has been reworked using fabric offcuts from across the Dryrobe® Advance range that would have otherwise been discarded. By doing this, we are helping to minimise the amount of material waste we produce. It is fully functional and ready for any adventure.

Question 5

How will the product be packaged?

Accepted Answer

It ships in the same packaging as any other Dryrobe® product.

Question 6

How will the product be packaged?

Accepted Answer

It ships in the same packaging as the other products in the Advance collection.

Question 7

Les retours sont-ils gratuits ?

Accepted Answer

Nous proposons des retours gratuits et traçables si vous résidez au Royaume-Uni, au Canada, en République d’Irlande, en Allemagne, en Autriche, en France et en Suède. Nous proposons des retours pris en charge vers d’autres endroits ; pour en savoir plus, consultez notre page Livraison et retours.

Question 8

Puis-je aller dans l’eau avec mon dryrobe® Lite?

Accepted Answer

Le dryrobe® Lite est idéal pour une utilisation hors de l’eau. Tomber à l’eau en portant un poncho de change dryrobe® présenterait un risque sérieux de noyade, même pour les nageurs les plus aguerris. Nous ne vous recommandons ni ne vous encourageons à utiliser votre dryrobe® Lite lorsque vous êtes sur l’eau.Découvrez ici les conseils de sécurité aquatique de notre partenaire RNLI.Amusez-vous, restez au chaud et jouez en toute sécurité.

Question 9

Puis-je annuler ou modifier ma commande une fois qu’elle est passée ?

Accepted Answer

Il n’est pas possible de modifier une commande une fois celle-ci passée.

Question 10